I had a particularly unpleasant experience last night with some Skeptical Drunks. There were four of them, and they wanted to go outside for a smoke, but none of them was able to come up with a light. Since we're a smoke-free establishment, we don't keep matches or cigarette lighters around, and when they came up to the front desk for a light, I had to tell them that I had none.
Being Skeptical Drunks, they continued to stagger into the lobby and ask me again for a light, and I continued to tell them no, and they continued to go back out. A couple of them got tired of taking no for an answer; one of them began swearing at me, while the other began rifling through the desk of the hotel's concierge. Both refused to stop, so I ordered them out of the hotel. Instead of leaving, the one who was swearing began to add threats and homophobic slurs, and I decided to call the police and have them throw the two out. While I was on the phone, the one at the desk came over and spit at me. Hotel security arrived then, and after spending a couple more minutes spewing abuse at me, the drunks left for their room.
The police arrived and escorted three of them out of the hotel, telling them that if they returned, they'd be arrested; the fourth was apparently passed out in the room and couldn't be roused. An hour later, the three returned to the hotel, and the one from the room, apparently no longer unconscious, let them in through the fire door. I called the police again, but they did not arrest them. Instead, the two abusive ones were driven to a donut shop and dropped off there, while the other two were allowed to stay in their rooms. It turned out that the drunks were all off-duty cops from out of town, and the local cops wouldn't arrest them.
Eventually, the two abusive cops came back from the donut shop with two of their friends, and the four of them marched back up to their room. I called the local cops again, and was told that they had no grounds for arresting the drunks, and advised me to let them sleep it off before telling them to leave later on. One of the hotel managers showed up then in the normal course of events, heard the whole story, and also advised me to let the abusive drunk cops sleep it off. I gave in and did so.
I'm suddenly a lot less sorry to leave Newport than I was.